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What is your Money Back Policy?
Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.
This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.
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Will you withhold some shipping charges when I return the product within 30 days?
No. When we said, we'll return the money you paid in full, we meant it.
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Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.
This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.
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How do I return the product to Gold Regalia within 30days?
- Contact our customer delight team at +91-9820119265.
- As soon as we receive your request we will courier you a Gold Regalia tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
- Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Gold Regalia. Note that once the package is sealed, it cannot be opened unless destroyed.
- Once your package is ready, just contact our customer delight team and we will send a courier to pick it up from you.
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In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper proof package of Gold Regalia jewellery.
You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your Gold Regalia account.
Once your returned item is received by Gold Regalia, your refund or new item will be processed.
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What is your Exchange Policy?
We offer a Lifetime Exchange Policy on all purchases made from Gold Regalia, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.
This means your product's current value of gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.
A 10% of this amount, subject to a minimum of Rs. 1,000 or $14.7, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.
You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything, except gold coins from Gold Regalia. Please note that this voucher cannot be en-cashed.
Currently we offer the Lifetime Exchange Policy on orders within India only.
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What if I don't know the ring size?
We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time!
This service is applicable on orders within India only. Incase of international orders, please contact our Customer Delight team at +91-9820119265 for assistance.
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Do you carry a specific style/gem?
You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.
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Does Gold Regalia sell Conflict Free diamonds?
Be rest assured, Gold Regalia.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict free diamonds.
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What will my packing be like?
Your jewellery will arrive in exclusive Gold Regalia gift boxes.
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Is my jewellery authentic and certified?
All diamond and gemstone jewellery bought from GoldRegalia.com is certified by IGI, GIA or EGL and all gold jewellery bought from GoldRegalia.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world
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I lost my jewellery certificate, can I get a duplicate?
Yes we can arrange a duplicate for you for Rs 500 or $7.35 . It will come with copy/duplicate written across the certificate as a watermark.
For delivery outside India, we will be charging an additional 20 USD as shipping charges.
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Can I re-size my Ring?
Incase your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date.
Currently, this service is available for orders within India only.
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Are your prices lower than a local jewellery store?
Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.
30 Day Return 
Lifetime Exchange 
Buy back 
Certified Jewellery 